For Technical Support, please:

• log into the SmartEncrypt console
• Select support and follow the support link
• If you do not have access to your SmartEncrypt console you can also log a support request at https://smartencryptsupport.rhipe.com

In the SmartEncrypt Support Portal you will find useful information such as:

• General Frequently Asked Questions and Answers
• User Guide
• Administration Guide
• Technical support Request Form

We strongly recommend checking the General FAQs, User Guide and Administration Guide before submitting a support request as most answers can be found in the SmartEncrypt documentation. If you are unable to resolve your issue, please log a support request as soon as you can. When submitting a technical request, please ensure you enter as much relevant information as possible which may include operating system type and version, defensive software you may be running on impacted machines, screen shots of errors and or logs and any other information you believe may be relevant. This will assist us in troubleshooting your problem as quickly as we can.